Restaurant General Manager
About The Position
The Head Coach (General Manager) leads, strategizes, and mentors the store team. The role balances people leadership, operations, and business performance to deliver exceptional guest experiences and support healthier communities through real food. It builds an inclusive culture, coaches talent, uses technology to optimize operations, and drives profitability. The General Manager maintains standards for food quality, safety, cleanliness, and equipment maintenance in a dynamic restaurant environment. The role also performs essential functions outlined in the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Requirements
- At least 3 years of food-service experience, including at least 2 years of hands-on management experience.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort with digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and profit and loss.
- Adaptability and problem-solving in fast-paced, dynamic environments.
- A data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the team across people, operations, and business performance.
- Manage the full employee lifecycle while fostering trust, transparency, and inclusion; ensure compliance, provide timely feedback, and develop a diverse talent pipeline.
- Maintain food safety, cleanliness, equipment maintenance, and team safety standards; resolve facility, supply, and food quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences, respond to guest metrics, and make data-informed business decisions.
- Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Hire, coach, develop, train, and motivate team members.
- Plan, manage, and forecast financials, labor, and inventory; manage budgets and profit and loss.
- Perform essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact the team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
