Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by maintaining Taco Bell’s standards for quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring and development, policy and safety compliance, inventory control, and customer satisfaction. The position normally requires one to two years to gain job knowledge and is performed under general supervision, with continuous contact with customers and employees. Work may involve extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and lost revenue.
Requirements
- High school education or equivalent.
- Comprehensive understanding of restaurant management and prior food service experience.
- Valid driver’s license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the employee’s name.
- Home or cellular telephone, or obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling; hire, counsel, and train employees.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and to the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
