Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Kingsville, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of an assigned restaurant by adhering to Taco Bell’s philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee training and performance, customer satisfaction, inventory procedures, safety, and budget implementation. The position normally requires one to two years to gain job knowledge and is performed under general supervision, with continuous contact with customers and employees. This position is with an independent Taco Bell franchisee, which is the sole employer if hired. Franchisees independently set wage and benefit programs, which may vary.

Requirements

High school education or equivalent.
Comprehensive understanding of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, and procedures.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders promptly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Hire, counsel, and train employees and ensure adherence to policies, procedures, and the safety program.