Restaurant General Manager

sweetgreen•Philadelphia, PA

10d•$80,000 - $100,000

About The Position

As a Head Coach (General Manager), you lead, strategize, and mentor the store team. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to support healthier communities through real food. The role balances people leadership, operations, and business performance; builds an inclusive culture; coaches talent; and uses technology to optimize operations and profitability. It maintains high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The Head Coach leads the employee lifecycle and develops a diverse talent pipeline; oversees food safety, cleanliness, equipment maintenance, and resolution of facility, supply, and food-quality issues; and delivers hospitable, brand-aligned guest experiences informed by guest metrics. The role drives sales and profit through analysis of reports, cost management, strategic execution, and business-aligned scheduling. It also operates and supports business systems, troubleshoots issues, prioritizes daily operations, and performs duties across the Head Coach career path, including those of Assistant Coach, Shift Leader, Kitchen Lead, and Team Member. Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Founded in 2007, the company focuses on fresh food and relationships with farmers and communities, and is committed to developing employees in its restaurants and support center.

Requirements

At least 3 years of food-service experience, including at least 2 years of hands-on management experience.
Experience hiring, developing, training, and motivating team members.
Skill in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.
Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Technology proficiency and comfort using digital tools for operations, reporting, and team communication.
Strong financial acumen, including managing budgets, labor, and profit and loss effectively.
Proven experience hiring, coaching, and developing high-performing teams.
Adaptability and problem-solving ability in fast-paced, dynamic environments.
A data-driven mindset and curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations.

Responsibilities

Lead the team by balancing people, operations, and business performance.
Foster an inclusive culture and coach talent, using technology to optimize operations and profitability.
Lead the full employee lifecycle and build a strong, diverse talent pipeline.
Ensure compliance and provide timely feedback while fostering trust, transparency, and inclusion.
Maintain food-safety, cleanliness, and equipment-maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
Make data-informed business decisions.
Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
Perform essential functions across the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member duties.