Restaurant General Manager

Southern Multifoods•Marshall, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant in accordance with the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports customer satisfaction, maintains a positive and cooperative environment, and enforces safety policies and procedures. The manager hires, counsels, and trains employees; supports budget decisions; ensures adequate staffing and inventory control; and conducts employee performance reviews. The position involves continuous contact with customers and employees and is normally performed under general supervision. Work conditions may include extreme temperatures and high noise levels.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic driving on company business.
Current liability insurance in the applicant's name.
A home or cellular telephone; if the applicant does not have one, they must obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Hire, counsel, and train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified procedures for inventory control.
Perform employee performance reviews and counseling.
Work as a team member to maintain constant and consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.