Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by following the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions and implementation, maintains adequate staffing and inventory controls, and hires, trains, counsels, and reviews employees. The manager works under general supervision and has continuous contact with customers and employees. One to two years is normally required to gain job knowledge. The work area may have extreme temperatures and high noise levels.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management and prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the employee's name.
- A home or cellular telephone, or obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, and procedures.
- Assist with budget decisions and implementation.
- Ensure adequate staffing within the restaurant.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to provide consistent customer satisfaction through CHAMPS.
- Prepare customer orders promptly, according to specifications, and to the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
- Hire, counsel, and train employees and ensure adherence to policies, procedures, and the safety program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
