Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient functioning of the assigned restaurant by upholding the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee development, safety, inventory control, and customer satisfaction. The position is normally performed under general supervision and requires continuous contact with customers and employees. One to two years are normally required to gain job knowledge. The franchisee is the employer, not Taco Bell Corp. or its affiliates. Franchisees independently set their wage and benefit programs, which may vary.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the applicant's name.
- Home or cellular telephone, or ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling; hire, counsel, and train employees.
- Work as a team member to maintain consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
