Restaurant General Manager

Desert De Oro Foods Inc - Taco Bell•Westerly, RI

20d

About The Position

As the Restaurant General Manager, you will lead a dynamic team and recruit and train crew members to deliver exceptional customer experiences. You will set standards for performance, guide employees toward promotions, and foster a vibrant, optimistic, and rewarding culture. The role oversees recruitment, onboarding, training, employee development, and restaurant operations. Restaurant General Managers work a 50-hour week.

Requirements

Five years of experience in restaurant or retail management, with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Ability to recruit top talent and train both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Leads.
Develop a comprehensive training plan and mentor Assistant Managers, Shift Leaders, and Team Member Trainers.
Oversee the execution of training and development initiatives.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve conflicts promptly to maintain a positive work environment.
Engage with customers and resolve issues to ensure a positive experience.
Schedule staff to optimize customer service.
Coach the management team on CHAMPS standards.
Lead product rollout meetings and support successful implementation.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and aim to exceed their standards, including in digital presence and loyalty programs.