Restaurant General Manager

sweetgreen•Lynnfield, MA

10d•$75,000 - $89,000

About The Position

The Restaurant General Manager, referred to by Sweetgreen as a Head Coach, leads and develops the store team while balancing people, operations, and business performance. The role is responsible for operational excellence, exceptional guest experiences, and using data-driven insights to support healthier communities through real food. The Head Coach leads the employee lifecycle and fosters a culture of trust, transparency, and inclusion. They maintain food safety, cleanliness, equipment, and team-safety standards; resolve facility, supply, and food-quality issues; and deliver hospitable, brand-aligned guest experiences. The role also drives sales and profit through financial analysis, cost management, strategic execution, and effective scheduling, while operating and supporting store systems and technology. The position also performs the essential duties of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles in the Head Coach career path. Sweetgreen describes itself as a national restaurant brand dedicated to building healthier communities by connecting people to real food and developing its employees in restaurants and at its support center.

Requirements

At least 3 years of food-service experience, including at least 2 years of hands-on management experience.
Experience hiring, developing, training, and motivating team members.
Skill in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.
Meet the physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Comfort using digital tools for operations, reporting, and team communication.
Strong financial acumen, including managing budgets, labor, and P&L.
Proven experience hiring, coaching, and developing high-performing teams.
Adaptability and problem-solving in fast-paced, dynamic environments.
A data-driven mindset and curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations.

Responsibilities

Lead the team while balancing people, operations, and business performance.
Build an inclusive culture, coach talent, and use technology to optimize operations and profitability.
Lead the full employee lifecycle and foster trust, transparency, and inclusion.
Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
Maintain food safety, cleanliness, equipment maintenance, and team-safety standards.
Resolve facility, supply, and food-quality issues.
Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
Make data-informed business decisions.
Drive sales and profit by analyzing reports, managing costs, and executing strategic plans.
Create effective schedules aligned with business goals.
Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
Perform essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.