Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Crockett, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by following Taco Bell’s quality, service, cleanliness, and hospitality (CHAMPS) philosophy and LAST system. The role manages restaurant operations, including hiring, counseling, and training employees; maintaining adequate staffing; supporting budget decisions; controlling inventory; and ensuring compliance with policies, procedures, and safety requirements. The position involves continuous contact with customers and employees and is normally performed under general supervision. It typically takes one to two years to gain job knowledge. Work areas may have extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and lost revenue. The position is with an independent Taco Bell franchisee, which will be the employee’s sole employer if hired. Franchisees independently set wage and benefit programs, which may vary.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic driving on company business.
Current liability insurance in the applicant’s name.
A home or cellular telephone, or must obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, and procedures.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize serving customers, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Manage restaurant operations, including hiring, counseling, and training employees and ensuring adherence to policies, procedures, and the safety program.