Restaurant General Manager

Southern Multifoods•Jacksonville, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by promoting quality, service, cleanliness, and hospitality (CHAMPS) and following the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions and implementation, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The manager works under general supervision and maintains continuous contact with customers and employees. Normally, one to two years are required to gain job knowledge.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
Home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Hire, train, counsel, and conduct performance reviews for employees, emphasizing CHAMPS and the Taco Bell LAST system.
Work as a team member to deliver constant and consistent customer satisfaction through CHAMPS.
Prepare customer orders promptly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.