Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Carthage, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant, adhering to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee training and performance, safety, inventory procedures, customer satisfaction, and support for budget decisions. The position involves continuous contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction.
Provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, and procedures.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize serving customers first, followed by maintaining the dining room and work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Hire, counsel, and train employees, and ensure adherence to policies, procedures, and the safety program.