Restaurant General Manager

Wonder•Village of Scarsdale, NY

1d•$95,000 - $114,000•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen serving multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates operations among internal employees and external partners, and owns the location’s P&L. It suits an experienced operations leader from fields such as logistics, eCommerce, hospitality, food, or similar domains who can build, manage, and grow a complex operation. The General Manager oversees kitchen, service, and fulfillment operations; manages staffing, vendors, inventory, compliance, and operational performance; and uses data and customer feedback to improve service and financial results. The role also develops employees and future leaders, supports company growth and innovation, manages relationships with brand partners and local stakeholders, and represents Wonder in the community. The position is located in Scarsdale, New York, with a stated salary range of $95,000 to $114,000 per year. The role requires open availability, including nights and weekends, and the ability to lift up to 50 pounds and stand for extended periods.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a similar sector.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Ability to solve problems proactively and work in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
Strong commitment to customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by applicable State, County, or Local Health Departments.

Responsibilities

Oversee day-to-day kitchen, service, and fulfillment operations across dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution to meet business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, resolve operational obstacles, and adjust workflows in real time.
Use customer feedback and operational trends to make data-informed decisions that improve service.
Set and manage operational KPIs, aligning internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of employees and external contracted or brand-affiliated partners.
Foster collaboration between Wonder and third-party teams operating in the facility.
Address performance issues through timely, respectful coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance data, customer feedback, and operational trends.
Develop talent pipelines, succession readiness, and certified trainers for new store openings and consistent onboarding.
Mentor managers-in-training and prepare them for potential transfers or leadership roles at other locations.
Model company values and performance standards, supporting personal and professional growth.
Align staffing, scheduling, and development with anticipated business needs and organizational growth.
Share feedback, pilot initiatives, and promote best practices for company-wide adoption.
Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.