Restaurant General Manager

Raising Cane's•Jacksonville, FL

10d

About The Position

The Restaurant General Manager is responsible for the restaurant’s strategic direction, operational standards, financial success, and results through people development, sales, and profit growth. The role teaches, models, and upholds Raising Cane’s culture standards for crewmembers, customers, and partners. Responsibilities include forecasting and budgeting, ensuring compliance with company standards and applicable laws, managing and developing management-level crewmembers, creating work and training schedules, overseeing restaurant operations, and monitoring financial and operational performance. The manager also serves as manager on duty, opens and closes the restaurant, and manages cash handling. The work environment includes a fast-paced kitchen and customer interaction, with work both indoors and outdoors in varied temperatures. The role involves working with food products, common allergens, industrial equipment, and commercial cleaning products, and using personal protective equipment as needed. It requires extended periods of walking, standing, lifting, and bending.

Requirements

At least 5 years of restaurant or retail management experience.
Must be at least 18 years old.
High school diploma or equivalent.
Valid driver’s license.
Detail-oriented, organized, and able to manage multiple changing priorities.
Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
Able to work effectively and efficiently independently and collaboratively.
Able to recognize problems, set goals, create plans, and act on plans to solve problems.
Able to measure performance subjectively and objectively with a high level of emotional intelligence.
Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
Able to handle public dealings professionally, consistent with company policies, and act as a brand ambassador inside and outside the restaurant.

Nice To Haves

New restaurant opening experience.
Local restaurant marketing experience.
Some college.

Responsibilities

Ensure the restaurant’s overall financial success, including forecasting and budgeting.
Ensure restaurant compliance with company standards, policies, and laws.
Hire and terminate management-level crewmembers, including status changes and payroll processes.
Create crewmember work and training schedules.
Develop management-level crewmembers, including performance management.
Act as manager on duty, open and close the restaurant, and manage cash handling.
Monitor profit and loss statements and develop and execute strategies for financial and operational performance.
Enforce Raising Cane’s policies and standards.
Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
Deploy crewmembers during shifts and provide exemplary customer service.
Use the reward and recognition program for restaurant crewmembers.
Authorize employee functions requiring manager approval, such as discounts and timeclock overrides.
Ensure restaurant cleanliness and that the facility is in good working order.
Achieve and maintain training restaurant status.
Achieve and maintain “meets expectations” or better metrics in crewmember and operations performance.
Complete other duties as assigned.