Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant by following the CHAMPS principles of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee development, safety, inventory control, customer satisfaction, and support for budget decisions. It is generally performed under general supervision and involves continuous contact with customers and employees. One to two years is normally required to gain job knowledge.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food-service experience.
- Valid driver's license.
- Access to a vehicle for periodic driving on company business.
- Current liability insurance in the applicant's name.
- A home or cellular telephone, or obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Manage restaurant operations, including hiring, counseling, and training employees and ensuring adherence to policies and procedures.
- Assist with budget decisions and implementation.
- Ensure adequate staffing within the restaurant.
- Follow specified inventory-control procedures.
- Train employees with emphasis on CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to maintain consistent customer satisfaction through CHAMPS.
- Prepare customer orders promptly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
