Restaurant General Manager

Southern Multifoods•Kingsville, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of an assigned Taco Bell franchise restaurant by upholding the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The manager works under general supervision and maintains frequent contact with customers and employees. The position requires prior food service experience and a comprehensive understanding of restaurant management. A high school education or equivalent, a valid driver's license, access to a vehicle for occasional company business, current liability insurance in the employee's name, and a home or cellular telephone are required. The work area may experience extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and loss of revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce all safety rules, policies, and procedures.
Manage all aspects of restaurant operations, including hiring, counseling, and training employees.
Ensure adherence to company policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Train employees with emphasis on CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to provide constant and consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize serving customers, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.