Restaurant General Manager

Southern Multifoods•Crockett, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant while maintaining Taco Bell’s standards for quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee training and performance, safety, inventory procedures, and customer satisfaction. The position normally requires one to two years to gain job knowledge and is performed under general supervision, with continuous contact with customers and employees. This position is with an independent Taco Bell franchisee, which will be the employee’s sole employer and sets its own wage and benefit programs. Work may involve extreme temperatures in the work area and high noise levels at times. Errors may result in dissatisfied customers or employees and loss of revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver’s license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant’s name.
A home or cellular telephone, or the ability to obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Hire, counsel, and train employees; emphasize CHAMPS and the Taco Bell LAST system in training.
Ensure adequate restaurant staffing.
Assist with budget decisions and implementation.
Follow specified inventory-control procedures.
Conduct employee performance reviews and counseling.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and at the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.