Restaurant General Manager
About The Position
The Restaurant General Manager leads a restaurant team and creates a positive, high-performing culture focused on exceptional customer experiences and team development. The role oversees recruiting, onboarding, training, coaching, recognition, and career development for Team Members, Shift Supervisors, and managers. The General Manager engages with customers to resolve concerns, schedules staff to support service, ensures KFC brand standards and product rollouts are implemented, and addresses workplace conflicts. The role also analyzes financial performance, manages the restaurant budget, and develops strategies to improve profitability while maintaining the customer experience. The General Manager stays informed about competitors and works to exceed their standards, including in digital presence and loyalty programs.
Requirements
- Five years of experience in restaurant or retail management, with a strong track record in people management.
- Proven ability to improve performance based on profit and loss (P&L) analysis.
- Proficiency with digital tools and platforms.
- Exceptional written, verbal, and interpersonal communication skills.
- Solid understanding of restaurant maintenance programs.
- Commitment to KFC culture and values, with a focus on Equity, Inclusion and Belonging.
- Experience recognizing and motivating teams, with a successful track record in people development.
- Skill in recruiting top talent and training both high- and under-performing employees.
- Adaptability to change and experience supporting change management.
- Ability to adhere to corporate policies and Occupational Health and Food Safety standards.
Responsibilities
- Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
- Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers.
- Oversee the execution of training and development initiatives.
- Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
- Address and resolve conflicts promptly to maintain a positive work environment.
- Engage with customers and resolve issues to support a positive experience.
- Schedule staff strategically to optimize customer service.
- Coach the management team on KFC brand standards.
- Lead product rollout meetings and support successful implementation.
- Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
- Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
- Adhere to corporate policies and Occupational Health and Food Safety standards.
Benefits
- Competitive pay
- Bonus eligibility
- Four weeks’ vacation and additional paid time off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development
- Medical benefits from day one
- 401(k) retirement plan with a 6% match
- Health and wellness programs
- Discounts on mortgages, vehicles, cell phones, gym memberships, and more
- Free meal each shift
- KFC Foundation programs, including scholarships and tuition assistance, a dollar-for-dollar savings match, and hardship assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
