Restaurant General Manager

Desert De Oro Foods Inc - Taco Bell•Johnston, RI

21d

About The Position

The Restaurant General Manager leads a restaurant team and is responsible for recruiting, onboarding, training, and developing employees and managers. The role fosters a high-performing, equitable, inclusive, and positive work culture, supports career growth, and ensures exceptional customer experiences. The General Manager works a 50-hour week. The position oversees restaurant staffing and scheduling, training programs, customer issue resolution, product rollouts, and adherence to service standards. It also includes analyzing financial performance, managing the budget, and developing strategies to improve profitability while protecting the customer experience. The General Manager monitors competitors and works to exceed their standards, including in digital presence and loyalty programs.

Requirements

Five years of experience in restaurant or retail management, with a strong track record in people management.
Proven ability to improve performance using P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Skilled in recruiting talent and training both high- and under-performing employees.
Adaptable to change and experienced in supporting change management.
Adheres to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Leads.
Create and oversee a comprehensive training and development plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve workplace conflicts promptly.
Engage with customers and resolve issues to ensure a positive experience.
Schedule staff to optimize customer service.
Coach the management team on CHAMPS standards.
Lead product rollout meetings and support successful implementation.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and aim to exceed their standards, including in digital presence and loyalty programs.
Adhere to corporate policies and Occupational Health and Food Safety standards.