Restaurant General Manager

Southern Multifoods•Edinburg, TX

10d•Onsite

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of an assigned Taco Bell franchise restaurant by adhering to standards for quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports budget decisions and implementation, maintains adequate staffing and inventory controls, and helps ensure customer satisfaction and a positive, cooperative atmosphere among employees and customers. The manager hires, trains, counsels, and reviews employees; enforces safety rules and procedures; and works alongside the team to prepare orders and maintain the restaurant. The job is normally performed under general supervision and involves continuous contact with customers and employees. Work areas may have extreme temperatures and high noise levels. The franchisee is the employer, and wage and benefit programs may vary by franchisee.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality in accordance with CHAMPS.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Hire, train, counsel, and conduct performance reviews for employees, emphasizing CHAMPS and the Taco Bell LAST system.
Work as a team member to maintain consistent customer satisfaction.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.