Restaurant/Dining Room Supervisor (Glenaire)

Kintura•Cary, NC

4d•Onsite

About The Position

The Restaurant/Dining Room Supervisor leads daily dining operations while creating a warm, welcoming and hospitality-driven environment for residents, guests, and team members. This role is responsible for delivering exceptional dining experiences through relationship building, service excellence and team leadership. The Supervisor ensures that every interaction reflects dignity, respect, and personalized care, supporting the organization's mission to enrich lives and build meaningful connections.

Requirements

Previous supervisory or leadership experience
Availability to work weekends
Strong interpersonal, communication and leadership skills
Demonstrated commitment to customer service and hospitality excellence

Nice To Haves

Experience in healthcare, senior living or hospitality environments
Training in guest service, conflict resolution or leadership development

Responsibilities

Oversees dining services operations in 5 different dining venues
Manage, coach and lead a team of 40+ employees
Partner with culinary leadership to ensure high-quality food and service delivery
Maintain compliance with sanitation, safety, and infection control standards
Coordinate staffing, scheduling, and workflow for efficient service execution
Greet residents and guests warmly and foster a sense of belonging
Anticipate needs and exceed expectations through proactive service
Ensure all residents are treated with respect, dignity, and individualized attention
Address concerns promptly and turn service issues into positive experiences
Maintain a visible presence in the dining room to engage with residents and guests
Lead with empathy, approachability and emotional intelligence
Foster a culture of teamwork, accountability, and mutual respect
Coach employees through real-time feedback, recognition and mentoring
Support employee growth through training, development and performance reviews
Promote a positive and engaging work environment to improve retention
Maintain open, consistent communication with staff, residents and leadership
Collaborate with other departments to ensure seamless resident experiences
Actively listen and respond thoughtfully to feedback and concerns
Clearly communicate expectations, standards and goals to the team
Resolve customer concerns in a friendly, calm and solution-oriented manner
Take ownership of service challenges to ensure timely resolution
Identify trends in feedback and implement improvements
Encourage team members to take initiative in enhancing service quality
Model a Hospitality First mindset in all interactions
Reinforce the organization's mission, values and service standards
Recognize and celebrate team contributions and successes
Encourage collaboration and support across all roles