Creek Restaurant Cashier-PT

Seneca Gaming Corporation•Buffalo, NY

1d•Onsite

About The Position

The Restaurant Cashier is responsible for processing non-gaming transactions, including the initiation and settlement of patron checks in all applicable F&B outlets located off the gaming floor. In addition, Cashiers will be assisting with everyday functions of the restaurants, to include assisting with Host functions or Busser functions. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must have an outgoing, friendly personality. Cashier must possess a cheerful positive accommodating disposition.
Must be 18 years of age or older upon employment.
Must be able to operate office equipment, including a 10-key adding machine.
Good math skills are required.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
Must be able to perform repetitive motions.
Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
Required to have close visual acuity to perform an activity.
Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

High School diploma or its equivalency preferred.
Six (6) months of previous cashier or money handling experience is preferred.
Basic knowledge of start-up and close-down of cash registers is preferred.
Previous customer service experience preferred.

Responsibilities

Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
Start-up drawer and balance the drawer at the end of shift.
Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges, Executive Charges and Room Charges.
Responsible to account for all players comp slips.
Tactfully handle guest relations and ensure guest recovery activities.
Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager.
Perform any duties assigned by the manager or shift manager.
Work with other departments for the overall good of the casino.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by a 24-hour schedule.