Restaurant Captain/Assistant General Manager (Supreme Dumplings)

Kizuki Ramen • Seattle, WA

6d • Onsite

About The Position

Restaurant Captains (Assistant Managers) play a key leadership role, supporting the General Manager in daily operations while ensuring our Standard Operating Procedures (SOPs) are upheld, the team is well-trained, and guests receive exceptional service. Restaurant Captains lead by example, energize the team, and ensure the restaurant consistently meets or exceeds operational standards.

Requirements

• Minimum 2 years of experience in customer service, food service, or a related field
• High school diploma or GED required
• Valid food handler’s permit (or willingness to obtain one)
• Alcohol server permit preferred
• Strong attention to customer needs and detail-oriented service mindset
• Excellent verbal communication and leadership skills
• Ability to perform effectively in a fast-paced environment
• Strong training, coaching, and team development abilities
• Solid organizational and problem-solving skills
• Ability to stand and walk for extended periods
• Comfortable working in variable temperatures and around chemicals, smoke, or airborne particles
• Applicants must be 18 years of age or older and must be able to provide documentation proving legal authorization to work in the United States.

Responsibilities

• Greet and assist guests with a friendly and professional demeanor; respond appropriately to feedback and concerns
• Train team members and uphold company standards in food preparation, service, and cleanliness
• Monitor food quality and manage food cost controls
• Communicate daily goals and support team members during busy shifts
• Coordinate schedules, cleaning checklists, inventory, and supply orders
• Resolve operational issues promptly, including guest concerns and training gaps
• Clearly communicate procedures, standards, and expectations
• Lead training across all stations using hands-on guidance and the company’s learning management system
• Learn basic maintenance of kitchen equipment
• Conduct daily quality checks to ensure consistency and high standards
• Perform other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Health benefits: Supreme Dumplings pays 90% of the premium after 60 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees