Restaurant/Banquet Server, Bartender & Porter

Algonquin Resort•Burlington, ON

64d•Onsite

About The Position

InnVest Hotels is the largest independent owner and operator of hotels in Canada, with over 100 hotels in its portfolio representing 18 internationally recognized hotel brands. The company's portfolio is geographically diverse and experientially diverse, ranging from roadside inns to luxury urban properties. InnVest's mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

Strong interpersonal and public relations skills.
Must be able to work with a team and possess a positive attitude.
Relevant training certificate and be legally able to serve alcohol as per province of employment.
Must be able to bend, kneel, maneuver in narrow areas and between seated guests, and stand for long periods of time.
Must be effective at listening and understanding, and clarifying the concerns and issues raised by guests.
Must be effective in handling guest concerns, including anticipating, preventing, identifying and solving problems as necessary.
Basic reading, writing and math skills, organizational skills and attention to detail.
Must be able to lift 20lbs with a high level of mobility and flexibility, continuous standing or walking are required.
Hours fluctuate from mornings, evenings, weekends and holidays, open availability is required.

Nice To Haves

Previous serving/bartending (banquet, restaurant) experience is an asset.

Responsibilities

Greet and interact with all guests in a courteous manner and maintain visibility in your section during functions.
Organize and set tables, stations, buffets and carts for service according to the company standards and function specific requirements (includes: clean linen, china, silver and glassware, etc.).
Understand and carry out duties according to the banquet event order and instruction provided for each function.
Service meeting rooms during function breaks.
Ensure banquet service areas are clean, orderly and stocked at end of the shift.
Greet all guests and take beverage and food orders in a prompt and professional manner.
Communicate special requests or additional meal requirements to the supervisor / kitchen.
Use proper serving techniques during food service execution and ensure courses are properly cleared in a timely manner.
Take reservations by telephone, greeting guests, systematically writing down food and drink orders, as well as serving in an orderly manner.
Control all liquor per company standards (pouring, restaurant, room service, par stocks, and requisitions).
Prepare drinks with proper recipes, glassware and garnish.
Handle cash and credit transactions as per company standard.
Arrive at table within 3 minutes from the guest is seated and greet in a friendly manner, informing the guest of your name and daily features.
Clear and clean tables in a prompt and efficient manner.
Practice hotel security standards to protect guest’s privacy and belongings.
Maintain high standards of safety and cleanliness in the function room and service area.
Ensure storage and service area/wait station is clean and maintained throughout shift.
Perform side-work, opening and closing duties as required to ensure all areas are clean and orderly at end of shift.