Restaurant & Bakery Host/Cashier

Gail Von Holten•Noblesville, IN

1d•Onsite

About The Position

At Perkins Restaurant & Bakery, employees are considered part of the Perkins extended family and the families they serve. This role is responsible for making special days memorable and everyday meals extraordinary, ensuring 100% guest satisfaction on every visit. The company offers opportunities for employees to work and grow with a successful organization that has an unmatched commitment to its employees and provides the best in the industry. Perkins respects its employees for their talent, creativity, and individual differences, fostering an environment where individual strengths contribute to team success and career growth. The Host/Cashier provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards, aiming to maximize guest satisfaction and maintain a quality work environment. This role controls the flow of business in the dining room to ensure guests feel welcome and comfortable, and also checks out guests at the register, offering genuine hospitality to ensure a highly satisfactory dining experience.

Requirements

Extensive standing and walking for up to 8 hours.
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly.
Exposure to heat, steam, smoke, cold.
Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided.
Must have time management skills.
Must be able to read, write and perform addition/subtraction calculations.
Must be able to control and utilize fingers to write, slice, chop and operate equipment.
Must be able to fit through openings 30” wide.
Must be able to work irregular hours under heavy pressure/stress during busy times.
Bending, reaching, walking.
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
Lifting up to 50 pounds.
Exposure to dish and cleaning chemicals.
Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

Responsibilities

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
Opens the door as guests enter and leave the building.
Uses greeting, seating and waiting list procedures.
Seats guests in a friendly and timely manner in person or on telephone.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Completes wait sheets.
Greets and seats new guests as they arrive and shows them to their seats, making a friendly first impression.
Describes features, soup of the day, etc.
Checks out guests at the register.
Asks guests, “How was your meal and service?”
Thanks guests and invites them to return.
Moves through the dining room regularly and ensures guests have all items needed, being attentive to make guests feel special.
Offers specific suggestions for take-out bakery items.
Efficiently packages to-go orders.
Ensures that the cashier area, bakery cases and displays, lobby area, entryway and guest restrooms and dining room stay clean throughout the shift.
Ensures menus are clean.
Assists crew members.
Processes to-go orders.
Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures.
Sweeps floor around tables to assist servers where needed.
Performs side work during shift downtime including but not limited to; restocking cleaning work stations and bussing tables, etc.
Provides assistance to all servers and bus persons in order to execute service standards.
Ensures 100% guest satisfaction on every visit.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.