Restaurant Assistant General Manager - Quick Service Restaurants - Full-Time

Live! Casino and Hotel Maryland•Hanover, MD

7d•$64,892 - $89,506•Onsite

About The Position

The Restaurant Assistant General Manager plays a key leadership role in ensuring the seamless daily operation of the restaurant while delivering the exceptional dining experience that defines the Live! brand. Your ability to support strategic planning, guide and develop team members, uphold service and quality standards, and maintain operational efficiency directly contributes to the restaurant’s success. Through strong partnership with the Director of Food & Beverage, a commitment to excellence, and hands‑on leadership, you help create a welcoming environment where guests enjoy memorable visits and team members can perform at their best.

Requirements

Ability to solve complex problems.
Ability to perform assigned duties under pressures.
Accuracy in completing assigned duties in a timely manner.
Ability to analyze and interpret restaurant operational results.
A variety of task and deadlines requires irregular work schedule.
Ability to perform assigned duties in an interruptive environment.
Knowledge of sanitation laws and health regulations and applicable OSHA regulation.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
High school diploma or equivalent required; some college preferred.
Must be Serv-Safe and RAMP certified.
Must have full working knowledge of POS.
Must have knowledge of approved Responsible Gaming Program.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position and an Alcohol Beverage Control card any applicable health certificates.

Nice To Haves

Preferred, a four (4)-year degree in related fields or equivalent work experience.
Preferred, five (5) to seven (7) years’ experience in restaurant management and supervision.

Responsibilities

Develop and manage the business plan and budget for the restaurant.
Adhere to, implement, and enforce all department and company policies.
Supervise, train, and develop managers and hourly staff, including interviewing, performance evaluations, and disciplinary actions.
Maintain open communication across all department personnel.
Ensure quality control, consistency, and timeliness of food and beverage service, including alcohol service.
Manage inventory, ordering, and cost controls for labor, food, and beverages.
Achieve budgeted revenues, control expenses, and maximize profitability across all food and beverage outlets.
Ensure compliance with safety protocols, liquor laws, and all federal and state gaming regulations.
Maintain company operating standards and demonstrate professionalism aligned with brand values.
Respond to guest needs, feedback, and issues to enhance guest experience and drive future business.
Manage staffing levels to align with budgeted labor and operational needs; delegate responsibilities effectively.
Develop and manage business plans, budgets, and operational processes for the restaurant.
Monitor and reduce workplace injuries through safety programs and process improvements.
Oversee the use of complimentaries in accordance with property comp matrix guidelines.
Collaborate with directors, managers, and leadership to review departmental performance and operations.
Support initiatives that enhance the overall gaming and entertainment experience for guests.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts