Restaurant and Bar Supervisor - Jazzboline Restaurant & Bar

Jazzboline Restaurant & Bar•Amherst, NY

3d•Onsite

About The Position

Jazzboline Restaurant & Bar is seeking an experienced Restaurant and Bar Supervisor to lead the daily operations of their restaurant, bar, room service, and other food and beverage outlets. This role is crucial in creating an exceptional guest experience, supporting the team, maintaining operational standards, and achieving financial goals. The supervisor will be a hands-on leader, balancing hospitality, team development, operational execution, and business performance within a fast-paced hotel and restaurant setting. The position is key to bringing the Jazzboline experience to life daily, from motivating the team and responding to guest needs to managing costs and identifying revenue growth opportunities.

Requirements

Strong restaurant and/or hotel food and beverage leadership experience
Ability to lead, coach, develop, and motivate a large food and beverage team
Passion for creating exceptional guest experiences and resolving concerns quickly and effectively
Ability to manage daily restaurant, bar, room service, and other food and beverage operations
Understanding of labor, food, beverage, supply, and equipment costs and ability to work toward financial goals
Ability to forecast, monitor, and control departmental budgets and expenses
Ability to implement company/franchise programs, SOPs, safety requirements, and applicable regulations
Strong communication, analytical, decision-making, and problem-solving skills
Ability to identify trends and develop promotions, displays, buffet presentations, and other ideas to increase sales
Comfortable working a flexible schedule based on business needs
Experienced in restaurant and/or hotel food and beverage operations
Confident people leader with the ability to supervise and develop a team of approximately 31–50 employees
Strong in guest service, communication, and conflict resolution
Able to analyze current activities and information, draw logical conclusions, and make recommendations
Comfortable making decisions within established policies and procedures
Highly organized and able to manage multiple operational priorities
Able to read and implement policies, procedures, forecasts, schedules, and SOPs
Comfortable working with restaurant and hotel equipment, including point-of-sale and beverage equipment
Able to work effectively in a fast-paced environment while remaining visible and engaged with the operation
Two to three years of full-time experience in a related position
More than two years of post-high-school education or equivalent relevant preparation

Responsibilities

Continuously improve the operation's ability to anticipate guest needs, investigate problems, identify root causes, and provide immediate and lasting solutions
Hire, schedule, train, develop, empower, coach, and counsel employees
Conduct performance and salary reviews and recommend discipline or termination when appropriate
Maintain open communication with employees and support a positive, accountable team environment
Implement company and franchise programs and ensure compliance with SOPs, safety regulations, and applicable federal, state, and local requirements
Manage the daily operations of the restaurant, bar, room service, and other food and beverage outlets as required
Forecast, implement, monitor, control, and report on outlet budgets and their components, including labor, food, beverage, supplies, and equipment
Ensure adequate staffing and supplies are available to provide top-quality guest service
Monitor customer trends, needs, issues, comments, and problems to enhance the guest experience and future sales opportunities
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to capture more in-house guests and increase local market share
Monitor maintenance and sanitation of outlet areas and equipment to protect company assets and ensure regulatory compliance
Control expenses while supporting revenue growth and service quality
Participate in special projects, task forces, and committees as required
Perform other duties and responsibilities as assigned