Respite Services Program Manager | $500 Sign On Bonus

BAKER PLACES•San Francisco, CA

11d•$94,000 - $104,000

About The Position

The Respite Services Program Manager is a first- or mid-level management role responsible for translating the organization’s mission, vision, and strategic priorities into actionable plans and measurable results. The manager works closely with the Respite Services Program Director and program staff to support excellent client care and staff support at Hummingbird Potrero and Hummingbird Valencia. The facilities are non-licensed and require DOJ/FBI clearance.

Requirements

Bachelor’s degree in social work, psychology, or a related field, plus four years of full-time work experience in a community mental health program, including at least 12 months supervising direct care staff; alternatively, an associate degree plus six years of full-time community mental health program experience, including at least two years after the associate degree and at least two years supervising direct care staff.
Demonstrated effective management and leadership skills with diverse populations.
Cultural competency in working with diverse populations on mental health, substance use, and HIV/AIDS issues within a social rehabilitation model.
Ability to establish collaborative partnerships with supervisees, colleagues, and community organizations.
Strong written and verbal communication skills.
Knowledge and understanding of trauma-informed and other evidence-based therapeutic principles and practices.
Flexibility, adaptability, and ability to focus on workflow processes, procedures, budgetary guidelines, and documentation and productivity standards.
Effective time management and ability to meet deadlines.
Availability to work flexible hours outside assigned shifts occasionally, potentially including days, swing shifts, overnights, and weekends.
Proficiency with Microsoft products.
Exemplary customer service, compassion, and care in all duties and interactions.
Must obtain DOJ/FBI clearance.

Responsibilities

Train new and existing staff on policies, procedures, and site-specific issues.
Participate in hiring, orientation, and annual performance evaluations of program staff.
Supervise and support program staff, including through weekly supervision and training.
Work with the Residential Services Program Director to adhere to program budgets and manage needed supplies.
Oversee clinical staff documentation in collaboration with Quality Improvement/Management and periodically audit charts for compliance with licensing requirements.
Participate in mandatory Quality Improvement/Management reviews of program performance.
Help prepare for monitoring by regulatory and contracting agencies.
Complete assigned grocery and other program shopping.
Complete quarterly health and safety checks at assigned programs.
Conduct monthly environmental care rounds at assigned programs.
Perform additional duties as assigned.