Respite Care Regional Coordinator

Advent Services • San Antonio, TX

7d • Onsite

About The Position

Advent Services, a leader in supporting clients in technically demanding industries, is seeking a Respite Care Regional Coordinator. This role supports the Exceptional Family Member Program (EFMP), specifically the EFMP Respite Care Program, which provides short-term relief to primary caregivers of military families with special medical or educational needs. The program aims to reduce caregiver fatigue and sustain readiness by delivering consistent, compliant, and high-quality respite care services.

Requirements

• Bachelor's Degree in Business Administration, Social Services, or a related field
• 5+ years of experience supporting social service programs
• At least 3 years in a role requiring the remote management of staff or services
• Ability to retrieve approved service packets from DOD SAFE within one business day of government notification.
• Ability to make initial contact with families within one business day of packet receipt.
• Ability to ensure all required documents are on file and validated prior to the first service appointment.
• Ability to provide a list of at least two qualified providers within three business days of the initial intake meeting.
• Ability to document and report the status of the provider matching process weekly.
• Ability to provide accurate and complete weekly, monthly, quarterly, and annual reports by suspense dates.
• Ability to prepare and submit accurate monthly invoices via WAWF by the 15th of each month, free of errors.

Responsibilities

• Retrieve approved service packets from the government-designated secure system (DOD SAFE) and initiate processing within one business day of notification.
• Make initial contact with families within one business day of packet receipt to introduce the service and coordinate an introductory meeting.
• Collect, maintain, and update all service documentation for each family, ensuring a complete file is on hand before services are provided. Services for families with incomplete documentation beyond 45 days will be suspended.
• Identify and propose qualified providers to the family, providing a list of at least two available and qualified providers within three business days of the initial intake meeting.
• Document and report the status of the provider matching process until a match is confirmed, including the status of unmatched families in weekly status reports.
• Provide weekly, monthly, quarterly, and annual reports to the COR detailing service usage, trends, and statistical summaries.
• Prepare and submit accurate monthly invoices via Wide Area Workflow (WAWF) by the 15th of each month for the preceding month's services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level