Respiratory Support Technician

AdaptHealth•Waterbury, CT

About The Position

The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies. The technician helps patients receive appropriate respiratory equipment and services, provides equipment instruction and troubleshooting, and supports efficient, satisfactory care. The role also serves as a subject matter expert, conducts new-hire training, and mentors team members. The position involves fitting and setting up PAP equipment, following up with patients, maintaining and repairing equipment, completing documentation for care and billing, and protecting patient confidentiality. The technician works with respiratory and operations staff and may travel throughout the service area, including to patients’ homes. The salary range is $23–$27.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive motions of the wrists, hands, and/or fingers due to computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area and use a personal vehicle.
Ability to access patients’ residences as needed and work independently with minimal supervision.
Ability to effectively communicate with internal and external customers with empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience is experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with respiratory department staff, CPAP/BIPAP program managers, and operations managers to provide equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally.
Conduct patient follow-up calls and visits; contact clinical support when urgent needs are identified during home visits.
Perform preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents in accordance with company policies and procedures.
Maintain working knowledge of current respiratory programs and home medical equipment products and services.
Complete company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality, follow HIPAA guidelines and the company Compliance Program, and complete assigned compliance training.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementation of quality improvement programs.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire
401(k) with company match
Paid time off plans, including 6 paid holidays
Employee Stock Purchase Plan
Paid parental bonding leave
Short- and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teladoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan
Competitive compensation and incentives
Support, development, and advancement opportunities