Respiratory Equipment Educator

AdaptHealth, LLC•Mount Airy, NC

24d

About The Position

The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, while serving as a subject matter expert, training new hires, and mentoring team members. The technician works with respiratory and operations staff to set up and fit patients with PAP equipment and masks, provide instruction, and troubleshoot equipment. The role includes patient follow-up, routine maintenance and simple repairs, accurate completion of clinical and billing-related paperwork, and adherence to confidentiality, infection-control, safety, and compliance requirements. It also supports quality improvement and promotes services to community referral sources as appropriate. The position involves patient-facing work across a service area, including travel in a personal vehicle and access to patients’ residences. Work may include extended hours or work outside normal business hours. The environment may involve fluctuating workloads, computer use, potentially infectious or hazardous exposures, loud noise, temperature extremes, and interactions with upset customers or patients.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, or finger motions due to extensive computer use.
Ability to use a personal computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds into a sitting position.
Ability to lift 50 pounds as needed.
Mental alertness to perform the essential functions of the position.
Ability to communicate effectively and demonstrate empathy, compassion, courtesy, and respect for privacy.
Ability to work outside normal business hours.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills may be considered related experience.
Experience performing the listed tasks in a Medicare-certified HME environment that routinely bills insurance is considered exact job experience.
Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide respiratory equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program, including assigned compliance training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementing quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Perform other related duties as assigned.
Travel throughout the service area using a personal vehicle and access patients’ residences as needed.
Work independently with minimal supervision and be available for extended hours when required.