Respiratory Equipment Educator

AdaptHealth•Lakeland, FL

24d

About The Position

The Respiratory Support Technician provides direct and indirect patient care across home, office, and hospital environments in accordance with governmental, accrediting, and organizational policies and procedures. The role ensures patients receive appropriate equipment and services efficiently and satisfactorily, while serving as a subject matter expert, conducting new-hire training, and mentoring team members. The position involves educating patients on respiratory equipment, setting up and fitting PAP equipment and masks, conducting follow-up calls and visits, maintaining and troubleshooting equipment, and completing documentation for clinical and billing purposes. The employee protects patient confidentiality, follows infection-control and safety procedures, supports quality improvement, and may promote services to community referral sources. The role requires travel throughout the service area, use of a personal vehicle, access to patient residences, and the ability to work independently and outside normal business hours or extended hours when required. Work may involve sitting for long periods, computer use, lifting up to 50 pounds, and assisting in pulling a patient weighing approximately 130 pounds to a sitting position. The work environment may include fluctuating activity, stressful interactions, hazardous materials, loud noise, extreme temperatures, and exposure to potentially infectious pathogens.

Requirements

High school diploma or equivalent.
Equipment repair or maintenance skills; related work experience may include construction, general manual labor, military service, equipment repair, or maintenance.
Valid and unrestricted driver’s license from the state of residence.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours, travel throughout the service area, use a personal vehicle, and access patient residences as needed.
Ability to work independently with minimal supervision and be available for extended hours when required.
Ability to communicate effectively and demonstrate empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Knowledge of respiratory therapy or DME services.
Exact job experience performing the listed tasks in a Medicare-certified HME environment that routinely bills insurance.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth’s Compliance Program, including assigned training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementing quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off Plans, including 6 paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.
Comprehensive total rewards and benefits.