Resourcing and Deployment Senior Manager, Assurance

Pwc Canada•Vancouver, BC

About The Position

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market development and firm strategy. In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time. As a Resourcing and Deployment Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Working with the National Resource Management Leader, in collaboration with local Resource Management Teams, Assurance HC Teams, and Assurance Practice Leaders; supporting the execution of the current Assurance Business Strategy as it relates to Deployment Management, while ensuring adherence to QMSE controls related to staffing and resourcing activities. Maximizing the utilization of resources by understanding national capacity and availability. Facilitating cross-site resource management by considering individual skill sets and career development alongside client assignment needs. Leading the West Assurance Canada RM team, providing business coaching and performance management. Accountable for the development and coaching of Resource Managers in using financial reporting tools including but not limited to; workforce planning, executive summaries, availability and capacity reports, workload management reports, etc., as well as overseeing up to 3 subject matter expert (SME) teams focused on resource management activities to drive compliance and operational excellence. Leading operational activities including resourcing complex, high profile/priority clients and/or escalated needs and coaching local RM teams on the implementation of RM best practices while embedding QMSE standards in all processes. Supporting the Assurance practice in implementation of key business transformation initiatives including the use of flexible talent, centers of excellence, and service delivery centers. Building and sustaining relationships with National and West Assurance Leaders, HC leadership, and local Assurance partners, to influence and drive the firm’s strategic objectives related to managing our resources effectively. Continuously look for innovative technology solutions to improve data reporting (storytelling with data) that enables better decision making for both the business and the RM team. Developing and initiating RM strategies relating to headcount, mobility and talent management. Supporting any business transformation initiatives relating to Assurance Resource Management and the implementation of related technologies and tools (e.g. TalentLink; moving to Teambuilder in Spring 2026 and Workforce Planning Tools), while providing oversight into RM processes and procedures and initiating recommendations for process standardization and improvements as necessary, ensuring compliance with QMSE controls.

Requirements

Proven ability to support and execute business strategies related to Resource Management, ensuring alignment with organizational goals while delivering exceptional client service and achieving business results.
In-depth knowledge of Resource Management with a successful history of developing staffing strategies to optimize resource utilization, understand national capacity and facilitate resource sharing across various sites and services.
Experience in leading, managing, and inspiring teams, with a focus on fostering diversity and ensuring diverse perspectives are integrated into team dynamics.
Strong oral and written communication skills, with demonstrated experience in building robust relationships is essential.
Proven track record in negotiation, influence, and effective consultation, especially with leadership.
Ability to confidently interact with all levels of staff while maintaining confidentiality.
Competence in managing complex projects strategically and creatively, with experience in handling operations for high-profile clients and applying Resource Management best practices effectively.
Adaptability to perform effectively under pressure, maintaining professionalism and integrity in a matrix organization.
Proven self-starter with strong personal motivation and agility, capable of multitasking, setting priorities, and consistently meeting deadlines.
Active participation in business transformation initiatives, including flexible talent models and service centers, with a track record of gaining support for new business initiatives.
Ability to oversee Resource Management processes, drive process improvements, and implement national standards, using excellent judgment and problem-solving skills to assess business impacts.
Experience in adopting innovative technology solutions to improve data reporting and decision-making, with skills in handling complex data and providing insightful analysis through storytelling.

Responsibilities

Support the execution of the current Assurance Business Strategy as it relates to Deployment Management, while ensuring adherence to QMSE controls related to staffing and resourcing activities.
Maximize the utilization of resources by understanding national capacity and availability.
Facilitate cross-site resource management by considering individual skill sets and career development alongside client assignment needs.
Lead the West Assurance Canada RM team, providing business coaching and performance management.
Develop and coach Resource Managers in using financial reporting tools including workforce planning, executive summaries, availability and capacity reports, workload management reports, etc.
Oversee up to 3 subject matter expert (SME) teams focused on resource management activities to drive compliance and operational excellence.
Lead operational activities including resourcing complex, high profile/priority clients and/or escalated needs.
Coach local RM teams on the implementation of RM best practices while embedding QMSE standards in all processes.
Support the Assurance practice in implementation of key business transformation initiatives including the use of flexible talent, centers of excellence, and service delivery centers.
Build and sustain relationships with National and West Assurance Leaders, HC leadership, and local Assurance partners, to influence and drive the firm’s strategic objectives related to managing our resources effectively.
Continuously look for innovative technology solutions to improve data reporting (storytelling with data) that enables better decision making for both the business and the RM team.
Develop and initiate RM strategies relating to headcount, mobility and talent management.
Support business transformation initiatives relating to Assurance Resource Management and the implementation of related technologies and tools (e.g. TalentLink; moving to Teambuilder in Spring 2026 and Workforce Planning Tools).
Provide oversight into RM processes and procedures and initiate recommendations for process standardization and improvements as necessary, ensuring compliance with QMSE controls.