Resourcing and Deployment Manager, Deals

Pwc Canada•Toronto, ON

58d•CA$81,900 - CA$131,900

About The Position

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever-evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources. As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives. As a Resourcing and Deployment Manager, Deals, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers. Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics. Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements. Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement. Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts. Analyze Resource Management KPI’s through reviewing reports and develop actionable plans for workload balancing, utilization improvements, and capacity management to match strategic goals.

Requirements

Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

Responsibilities

Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
Analyze Resource Management KPI’s through reviewing reports and develop actionable plans for workload balancing, utilization improvements, and capacity management to match strategic goals