Resource Specialist, Primary Care

Mass General Brigham•Wellesley, MA

11d•Hybrid

About The Position

Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Are you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.

Requirements

High school diploma required
Familiarity with community resources and social services
Strong communication, advocacy, and problem-solving skills
Ability to build effective relationships with patients and families
Strong organizational and crisis intervention skills
Ability to thrive in a fast-paced healthcare environment

Nice To Haves

Associate’s Degree in a related field preferred
2-3 years in healthcare, social services, or a related field preferred
Bilingual Spanish strongly preferred

Responsibilities

Assist patients with transportation arrangements for medical appointments and ongoing treatment.
Help locate affordable housing and accommodations for patients in need.
Research and maintain up-to-date community resource information.
Collaborate with social workers and community agencies to coordinate patient care.
Educate patients and families on available resources and how to access them.
Organize and distribute brochures, applications, and informational materials about support services.