Resource Specialist, Primary Care

Mass General Brigham•Northampton, MA

13d•Hybrid

About The Position

Mass General Brigham Medical Group, Inc. is seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. The Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources. This is an impactful role where you will help patients navigate essential services, ensuring they receive the care they deserve, within a collaborative team environment with dedicated healthcare professionals committed to patient-centered care. There are also opportunities for growth in patient advocacy, case management, and social services coordination.

Requirements

High School Diploma or Equivalent required
At least 2 years of related experience preferred
Familiarity with medical terminology.
Familiarity with community services/resources.
Ability to maintain effective working relationships with patients/families.
Knowledge of current community resources.
Strong assessment and crisis intervention skills.

Nice To Haves

Associate's Degree in a Related Field of Study preferred

Responsibilities

Assist patients with transportation arrangements for medical appointments and ongoing treatment.
Help locate affordable housing and accommodations for patients in need.
Research and maintain up-to-date community resource information.
Collaborate with social workers and community agencies to coordinate patient care.
Educate patients and families on available resources and how to access them.
Organize and distribute brochures, applications, and informational materials about support services.