Resource Specialist-Partner Success
About The Position
The resource specialist plays a critical role in supporting the partner success team during open enrollment by providing administrative, operational, and customer support services. This position is responsible for managing detailed, high-volume tasks that support enrollment and re-enrollment activities, including report generation, data validation, document review, customer communications, and record maintenance. The ideal candidate is highly organized, exceptionally detail-oriented, and able to work independently in a fast-paced, virtual environment with minimal supervision. This role helps ensure accuracy, timeliness, and quality of enrollment-related processes while delivering responsive support to both internal and external business partners. This is a seasonal position, beginning in September 2026 and concluding in January 2027.
Requirements
- Highly organized, detail-oriented, and process-driven with a proven ability to identify and prevent errors.
- Self-starter who thrives in an independent, remote work environment and requires minimal day-to-day oversight.
- Strong written communication skills with experience managing professional email correspondence.
- Ability to prioritize competing demands and perform accurately under tight deadlines and high-volume workloads.
- Proficiency with Excel, reporting tools, and data validation activities preferred.
- High School Diploma or equivalent recommended
- Experience in customer service is preferred.
- Knowledge of Commercial healthcare insurance preferred
- Ability to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.
- Regular attendance is an essential function of this job.
Responsibilities
- Ability to work independently and self-motivate
- Assist in maintaining and monitoring data for established customers
- Demonstrates ability to handle a large volume of service requests accurately in an effective manner with close attention to detail
- Maintain customer files and records
- Maintain quality control standards for all assignments of work focusing on accuracy and timeliness
- Provide high level review of paperwork received and contact the customer if information is missing
- Responsible for the “first touch” of customer service, manage incoming inquiries and either provide a prompt solution or assign to an appropriate team member
- Understand and utilize available resources, systems, and contacts, both internally and externally
- Support other functions as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
