Partner Success Specialist, Audience Generation

EAB•Washington, DC

1d•Hybrid

About The Position

The Partner Success Specialist, Audience Generation helps prepare and execute partner engagements, translates performance data into actionable insights, and coordinates activities that support partner value, retention, and growth. This role combines relationship support, analysis, and project coordination with opportunities to build expertise in enrollment strategy and commercial account management. As proficiency develops, the Specialist takes increasing ownership of defined partner interactions and account activities under the guidance of Partner Success Managers (PSMs). This position is based in Washington, D.C. or Richmond, VA. and requires regular in-person presence in the office, generally 2 days per week.

Requirements

Bachelor’s degree
At least 1 year of work experience
Proven project management skills
Proven relationship-building skills and ability to work well under pressure and within tight deadlines
Demonstrated leadership experience working within a team environment
Demonstrated ability to communicate efficiently and proactively
Strong organization skills and ability to manage competing priorities
Demonstrated ability to collaborate across teams and take ownership of assigned work
Ability to interpret data, identify trends, and communicate findings clearly
SFDC Proficient
Comfort leveraging AI-enabled tools

Nice To Haves

Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Partner with PSMs on meeting preparation, account research, follow-up, Quarterly Business Reviews (QBRs), diagnostic calls, renewal preparation, and other strategic partner engagements.
Join partner calls and meetings and, as proficiency develops, begin owning defined portions of presentations, follow-up, or lower-complexity partner conversations under PSM guidance.
Analyze partner performance, product utilization, and benchmarking data to identify trends, flag risks and opportunities, and help PSMs develop recommendations aligned with partners’ enrollment goals.
Support renewal and growth activities by preparing account information, coordinating pricing and contracting inputs, and maintaining accurate pipeline records.
Identify potential partner needs and growth opportunities for review with PSMs; this role does not carry an independent revenue target.
Develop strong knowledge of our Audience Generation products, partner lifecycle, enrollment strategy, and broader Enroll360/EAB offerings so they can begin connecting partner needs to potential solutions.
Coordinate with PSMs, Associates, Audience Sales Engineers (ASEs), Product, Marketing, Operations, and Sales to track partner requests, clarify next steps and owners, and support timely completion of deliverables.

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities