Resource Room Navigator

Career Team•San Luis Obispo, CA

1d•$52,000 - $58,000•Onsite

About The Position

Career Team is hiring a Resource Room Navigator to support the daily operation of the American Job Center (AJC) Resource Room and serve as a primary point of contact for customers accessing workforce services. The position welcomes and checks in customers, identifies their immediate needs, provides hands-on Resource Room assistance, and connects them with appropriate staff, workforce programs, community partners, and other resources. The role supports customer access to employment and career resources by maintaining job boards and community resource information, helping customers use CalJOBS and other Resource Room technology, and facilitating weekly service orientations and career preparation workshops. As a first point of contact for job seekers, employers, and community partners, the Navigator helps create a welcoming, organized, and accessible environment and helps customers understand and navigate available services. This is a 100% onsite, full-time, non-exempt position in San Luis Obispo, California, reporting to the Program Director. The listed salary is $52,000–$58,000, commensurate with education and experience. Career Team offers healthcare, dental, and personal/vacation time.

Requirements

High school diploma or GED required.
Comfort using standard office equipment, including computers, printers, scanners, and multi-line phone systems.
Comfort facilitating presentations, orientations, and workshops for individuals and groups.
Ability to work effectively with a culturally diverse customer base while demonstrating cultural awareness, sensitivity, professionalism, and respect.
Strong computer skills, including proficiency with internet-based applications, email, Google Workspace, Zoom, and Microsoft Office applications, including Word, Excel, and Outlook.
Strong organizational and time-management skills, including the ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Excellent verbal and written communication skills, strong attention to detail, and accurate data-entry skills.
Strong interpersonal and customer-service skills and the ability to communicate effectively with job seekers, employers, community partners, and staff.
Ability to learn and navigate workforce-related systems, resources, and programs and clearly communicate information to customers.
Valid driver’s license required.

Nice To Haves

Previous experience in a front desk, reception, customer service, or similar customer-facing role.
Bilingual English/Spanish skills.
Associate degree or higher.
Experience with or knowledge of WIOA-funded workforce development programs, contracts, or services.
Demonstrated ability to multitask, anticipate needs, take initiative, and proactively address priorities in a fast-paced, customer-focused environment.

Responsibilities

Greet and check in job seekers, employers, community partners, and other visitors, creating a welcoming and professional first point of contact.
Assist customers with check-in and identify the reason for their visit so they can be connected to appropriate services, staff, or partners.
Provide hands-on Resource Room assistance with computers, printers, online resources, job search tools, applications, and other available technology.
Assist customers with CalJOBS registration and navigation, including account access, password resets, profile development, resume uploads, job searches, and employment resources.
Maintain current and organized job boards, hiring information, community resources, training opportunities, workshop schedules, and other Resource Room materials.
Facilitate weekly AJC orientations introducing customers to workforce programs, services, partners, resources, and opportunities.
Facilitate career preparation workshops covering topics such as resume development, job search strategies, interviewing, workplace readiness, and other employment-related skills.
Maintain knowledge of workforce programs, community partners, and resources and refer customers based on their needs and identified barriers.
Help customers navigate services and connect them with Career Team staff, co-located partners, workforce programs, or community resources.
Provide information by phone, email, text, and in person about AJC services, workshops, hiring events, employment opportunities, and other resources.
Support workshop and orientation registration, maintain attendance information, and follow up with customers referred to or interested in AJC services.
Coordinate with Career Team staff, workforce partners, community organizations, and service providers to support referrals and customer access to resources.
Provide person-centered customer service and help maintain an inclusive and accessible environment for people with diverse backgrounds, abilities, needs, and barriers.
Answer incoming phone calls, respond to general inquiries, route calls and messages, and assist with basic office and Resource Room functions.
Notify staff when customers or partners arrive for scheduled or walk-in meetings and help identify and reserve suitable meeting space when needed.
Maintain a clean, organized, professional, customer-ready reception and Resource Room area.
Monitor Resource Room computers, printers, and other equipment and promptly identify or report equipment, technology, supply, or accessibility needs.
Support other Resource Room, customer service, outreach, orientation, workshop, and Career Center activities as needed.
Provide access to customer satisfaction surveys, encourage participation, collect completed surveys, and accurately enter responses and related data into the appropriate tracking system.
Approach each day and task with a “ZAG” mindset and perform other duties and projects as needed.