Resource RN - Pop Health - NC - REMOTE

Cityblock Health•NC - Remote, NC

8d•$71,000 - $90,500•Remote

About The Position

The Resource RN provides nursing support to members with low-acuity, short-term clinical needs. The role has no assigned member panel; instead, the nurse works from a task-based queue to address targeted clinical needs through clinical education, focused interventions, and support for care transitions after inpatient or emergency department visits. Care is delivered virtually and in person as appropriate. The Resource RN also reviews charts and evaluates clinical data to identify members who may need higher levels of care management or short-term clinical intervention. This is a 100% remote position. Candidates must hold an active North Carolina RN license or a Compact RN license that permits practice in North Carolina. Familiarity with North Carolina communities, healthcare resources, and populations served is preferred. The role requires graduation from an accredited school of nursing and at least three years of experience. The expected annual salary range is $71,000 to $90,500; the final offer is determined at the company’s discretion based on relevant business considerations, including qualifications, experience, skills, and geographic location. The position is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, and paid time off, including vacation and sick leave. Member-facing employees must complete medical clearance requirements, which may include evidence of immunity to MMR, Hepatitis B, and Varicella, and a TB screen, or obtain an approved medical or religious accommodation.

Requirements

Graduate of an accredited school of nursing (R.N.).
At least 3 years of experience.
Active North Carolina RN license or a Compact RN license that permits practice in North Carolina.
Strong critical thinking and sound clinical judgment, including the ability to make complex decisions independently and recognize when to collaborate.
Ability to identify system barriers to care and develop creative, practical solutions.
Strong written and verbal communication across phone, text, virtual, and in-person settings.
Comfort using technology to engage members remotely.
Ability to apply Motivational Interviewing and Trauma-Informed Care principles to build trust.
Ability to translate clinical information for non-clinical audiences and actively listen to understand and address needs.
Ability to manage competing priorities, collaborate effectively, use metrics and data to evaluate impact, and adapt to evolving work.

Nice To Haves

Familiarity with North Carolina communities, healthcare resources, and the populations served.

Responsibilities

Contact members during inpatient admissions or after inpatient or emergency department discharge to conduct focused transitions-of-care assessments.
Contact inpatient case managers to assist with discharge planning as needed.
Complete self-efficacy and condition-specific screeners, including behavioral health tools such as PHQ-9, GAD-7, AUDIT, or DAST-10, to identify members who may need behavioral health programming.
Conduct in-person clinical exams when appropriate and collaborate with care team members to determine whether a different intensity of program placement is needed.
Complete comprehensive medication reconciliation and address contracted and company-prioritized quality gaps, documenting findings and using appropriate ICD or CPT coding as evidence of gap closure.
Triage referrals from the Population Health Partner for short-term clinical interventions and chronic disease management.
Meet members in community settings such as homes, shelters, or hospitals; act as an extender of care team providers; and perform tasks such as administering injections, monitoring vital signs, and conducting in-home medication reconciliation.
Review charts and data signals to identify members who may need transition to higher-level complex care management, and facilitate follow-ups and handoffs to the care team.
Use care facilitation, electronic health records, and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with the team, members, and community resources.
Complete assigned queue tasks within established timelines while managing multiple short-term clinical assignments and maintaining quality.
Communicate and collaborate effectively with care team members, Population Health Partners, and community providers.