Cdr,Resource Planning

CVS Health•Island, KY

1d•$17 - $31•Hybrid

About The Position

Responsible for scheduling Providers and ancillary staff in Minute Clinics to ensure adequate market coverage with the goal of keeping the clinics open 100% of the time. The MinuteClinic Region Coordinator must be able to navigate multiple scheduling platforms and look at overtime, the needs of clinics and understand the dynamic work environment and identify unique staffing needs of retail health clinics. The coordinator will work with their direct supervisor, the market leadership, and staff to analyze market-level scheduling and financial reports related to staffing & scheduling.

Requirements

1 year minimum in scheduling
High School diploma or GED equivalent

Nice To Haves

Knowledge of Workforce Scheduling Practices
Deadline oriented
Attention to Detail
Critical Thinker
Problem Solving
Customer Service
Negotiator/Influencer
Ability to work independently or with others in a fast-paced environment (in-person or virtually)
Ability to prioritize/organize work
Proficient with Microsoft Windows
Comfortable navigating web-based applications sites; use of related scheduling software systems in the past preferred.
Ability to see the big picture
Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership)
Change Management
Integrity
Positive Attitude

Responsibilities

Support a full-time 40-hour schedule-8 hours per day (M-F) with work hours between 6 AM – 6 PM.
Schedule and coordinate the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states.
Schedule markets that have established a rotating schedule, and support all markets with on call duties and replacement of staff as needed.
Schedule based on policies and procedures and scheduling timetables.
Ensure that markets are within staffing & scheduling budget, generate reports to ensure minimum hours/weekend shift requirements are being met, identify trends in OT and non-clinical hours and for monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer.
Coordinate schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime.
Recognize staffing needs according to seasonality and work with the market leadership to develop the right staffing model and forecasting.
Maintain/create provider and ancillary staff profiles in scheduling system and support maintenance and updates to any provider/ancillary staff information.
Create Orientation schedules.
Update Clinical Management tool and other scheduling tools daily.