Workforce Management Advisor - Express Scripts - Hybrid

The Cigna Group•Tempe, IN

2d•Hybrid

About The Position

The Resource Management Group (RMG) team collaborates with operational leadership to provide insights into staffing needs, efficiencies, expense savings, and modeling the impact of changes within the pharmacy environment. This team supports various lines of business across Evernorth Pharmacy. The Long Range Resource Planning Advisor is responsible for long-range forecasting, vetting labor reduction projects, reporting, supporting operational workstream owners, and providing ad hoc analytical support. This high-visibility role requires strong forecasting skills, the ability to build effective partnerships, and analytical expertise to support business partners with in-depth data analysis. The Advisor will help stakeholders make sound business decisions and deliver statistically robust and easy-to-explain forecasting models.

Requirements

BA/BS in Finance, Accounting, Economics, or a related field or equivalent work experience preferred.
3+ years progressive experience in workforce forecasting and budgeting preferred.
Knowledge of Pharmacy Operations and Workflow preferred.
Proven experience developing forecasting models, project tracking, reporting, and variance analysis.
Strong analytical and technical skills.
Ability to develop an action-oriented validation process, ensuring outputs match expected results.
Understanding of finance and business acumen.
Mastery of MS Office software, especially Excel.
Proficient knowledge of SQL; Hyperion experience or awareness preferred but not required.
Excellent communication (oral and written) and presentation skills.
Proven ability to perform in-depth data analysis and present insights clearly.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
Build relationships with key stakeholders.
Ability to prioritize and meet timelines and deadlines.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.

Responsibilities

Manage the quarterly Long Range forecast process.
Articulate key drivers to finance.
Forecast over forecast or year over year.
Manage FTE movement related to RMG planning metrics.
Perform volume, shrink, QPh/WL%, and learning curve analysis.
Provide BPO & Operations (CI) project support, including baseline analysis, tracking, and reporting mechanisms.
Understand the correlation of projects to workforce staffing forecasts.
Identify opportunities to streamline RMG tasks through automation and AI applications.
Perform weekly variance analysis, providing insights and recommendations.
Gather and review short range insights to inform long range planning.
Analyze actual results versus forecasted expectations and apply learnings to future approaches.
Undertake project work, such as new staffing analysis and setting up new RMG models.
Facilitate calls.