Resource Planner

Consumers Energy•Jackson, MI

4d•Hybrid

About The Position

The Resource Planner is responsible for creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets. The Resource Planner provides plan information that is used to develop a predictable schedule and financial performance. This position is responsible for identifying and escalating any resource gaps within the assigned business unit. The role requires cross-functional collaboration with key stakeholders, including engineering, operations, finance, and supply chain, in order to develop accurate work plans and ensure delivery of those work plans.

Requirements

Analytical skills with a proven record of producing deliverables on time, on schedule, and as scoped.
Clear understanding of resource planning tools.
Critical thinking: ability to raise vital questions and problems, develop effective solutions, and make sound business decisions.
Demonstrated experience in real-time service level management, forecasting staffing needs, and scheduling, providing information to stakeholders for making operational decisions.
Experience in data analysis and decision-making as required by the business.
Flexible and adaptable; high capacity to work in an evolving organization and establish new processes.
Results-oriented; high capacity to achieve a high level of individual performance.
Utilization of lean principles.
Written and verbal communication skills with the ability to influence and implement change.
Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
Associate’s degree with four (4) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
High School Diploma/GED with six (6) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.

Responsibilities

Forecasting, scheduling, and aligning resources with work.
May own or lead projects for the business unit.
Monitor, report, and provide analysis and feedback on key performance indicators.
Partner with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization.
Perform resource planning functions for the assigned business unit.