Resource Planner

Consumers Energy•Jackson, MI

6d•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, serving 6.8 million residents across 68 Lower Peninsula counties. The Resource Planner is responsible for creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets. This role provides crucial plan information for developing predictable schedules and financial performance. The position involves identifying and escalating resource gaps within the assigned business unit and requires cross-functional collaboration with engineering, operations, finance, and supply chain to develop and ensure the delivery of accurate work plans. This position is based at the Miller Truck Facility in Jackson, Michigan, requiring employees to report onsite four days per week, with one day eligible for remote work. The selected candidate must be within commuting distance of Jackson or willing to relocate, with relocation assistance available.

Requirements

Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
OR Associate’s degree with four (4) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
OR High School Diploma/GED with six (6) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
Analytical skills with a proven record of producing deliverables on time, on schedule, and as scoped.
Clear understanding of resource planning tools.
Critical thinking: ability to raise vital questions and problems, develop effective solutions, and make sound business decisions.
Demonstrated experience in real-time service level management, forecasting staffing needs, and scheduling, providing information to stakeholders for making operational decisions.
Experience in data analysis and decision-making as required by the business.
Flexible and adaptable; high capacity to work in an evolving organization and establish new processes.
Results-oriented; high capacity to achieve a high level of individual performance.
Utilization of lean principles.
Written and verbal communication skills with the ability to influence and implement change.

Responsibilities

Creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets.
Providing plan information used to develop a predictable schedule and financial performance.
Identifying and escalating any resource gaps within the assigned business unit.
Cross-functional collaboration with key stakeholders, including engineering, operations, finance, and supply chain, in order to develop accurate work plans and ensure delivery of those work plans.
Forecasting, scheduling, and aligning resources with work.
Owning or leading projects for the business unit.
Monitoring, reporting, and providing analysis and feedback on key performance indicators.
Partnering with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization.
Performing resource planning functions for the assigned business unit.