BUILD Resource Navigator II & III

North Coast Opportunities, Inc.•Clearlake, CA

9d•$23 - $37•Onsite

About The Position

The Resource Navigator plays a critical role in supporting participants of the BUILD workforce development program by providing individualized case management and system navigation services. This position works with participants from program entry through training completion and up to 12 months post-employment to support long-term stability and success. The position identifies barriers to employment, develops and implements individualized service plans, and connects participants to community resources that support economic, physical, and emotional well-being. This role requires a collaborative, trauma-informed approach and strong relationship-building skills to ensure participants remain engaged, supported, and on track to achieve employment and self-sufficiency goals.

Requirements

Level I: High school diploma or equivalent/comparable certificate is required. At least one year’s experience providing direct services. Case management experience is preferred.
Level II: An associate’s degree in social work, health & human services, sociology, psychology or related field from an accredited school OR an equivalent combination of education and experience. At least two years’ experience providing direct services. Case management experience is preferred.
Level III: A minimum of a bachelor’s degree in social work, health & human services, sociology, psychology or related field from an accredited school OR an equivalent combination of education and experience. A minimum of four years’ experience in direct services. Case Management experience is required. May require supervisory duties.
Knowledge of case management principles and service planning practices.
Knowledge of community resources and service systems.
Knowledge of barriers to employment and strategies to support stability and retention.
Knowledge of trauma-informed care and participant engagement strategies is preferred.
Knowledge of electronic documentation systems and data tracking tools.
Ability to build trusting relationships with participants from diverse backgrounds.
Ability to communicate effectively in both individual and group settings.
Ability to manage a dynamic caseload and prioritize tasks effectively.
Ability to work collaboratively across teams and with community partners.
Ability to maintain accurate documentation and meet reporting deadlines.
Must be at least 18 years of age.
For work-related driving, must have a valid California driver’s license, a verifiable good driving record, and access to a vehicle with insurance that covers the employee as a driver OR reliable transportation with proof of automobile insurance.

Nice To Haves

Case management experience is preferred (for Level I & II).
Trauma-informed care and participant engagement strategies is preferred.

Responsibilities

Conduct participant intake, needs assessments, and develop individualized service plans aligned with program goals.
Provide ongoing case management throughout training, employment, and up to 12 months post-placement, including monitoring progress and updating service plans as needed.
Maintain an active caseload of participants, including current trainees and employed graduates.
Connect participants to community resources (e.g., housing, transportation, healthcare, public benefits, financial stability) and assist with applications and enrollment.
Advocate for participants to ensure access to needed services and identify gaps through case conferencing and program communication.
Support participants in addressing barriers that impact training completion, employment retention, and overall stability.
Provide ongoing follow-up and support to employed participants to promote long-term success.
Coordinate with Career Navigators and program staff to align services and support employment outcomes.
Respond to emerging participant needs, including crisis situations, using a trauma-informed approach.
Plan, coordinate, or facilitate workshops and group sessions focused on life skills and workforce readiness, adapting content as needed.
Build and maintain relationships with community organizations and expand referral networks through outreach.
Collaborate with internal programs and external partners to support participant success.
Maintain accurate, timely documentation in the electronic record system (EmpowOR or equivalent), including service plans, referrals, and case notes.
Track participant progress, service delivery, and outcomes in alignment with program and grant requirements.
Prepare case summaries and updates for reporting and program evaluation.
Participate in case conferencing, team meetings, and maintain regular communication with supervisors and leadership regarding participant progress.
Report safety, health, and well-being concerns in accordance with agency protocols.
Attend required trainings, workshops, and meetings.
Perform other duties as assigned.