Resource Navigator Coordinator

TWIN OAKS JUVENILE DEVELOPMENT INC•Gainesville, FL

1d•Hybrid

About The Position

The Resource Navigator Coordinator (RNC) coordinates, delivers, and oversees all Tier 3 and Tier 4 specific services related to formal connection to mental health, substance abuse, and sex offender services recommended during CRT. This position will be responsible for maintaining formal service connections for timely access to recommended post release care for both direct and indirect services related to mental health, substance abuse, sex offender, and evidenced based resources as outlined by the contract. The RNC reviews all JJIS and Electronic Commitment Packet documents as required. In addition, review of transition required information to include CRT recommendations. This will be the single point of contact for formal service connection and monthly communication through referral and connection to services which will be initiated immediately upon release. Will serve as the DJJ identified circuit liaison for the Community Resource Guide posted on DJJ website.

Requirements

Bachelor’s degree in related area of study.
2 years in the following areas: treatment plan development, community referral coordination, service plan development, collaboration with various agencies, resource development and effective utilization.
Must pass Level II background screening and preemployment drug screen.
Effective verbal and written communication skills to clearly and concisely communicate with internal and external stakeholders.
Active listening and empathy.
Interpersonal Skills.
Building rapport and establishing positive relationships with diverse stakeholders.
Organizational Skills.
Data entry and Microsoft 360 proficiency.
Familiarity with terminology specific to referral needs in mental health, substance abuse, and sex offender counseling referrals.
Understanding and communicating options for funding required referral resources to include Medicaid and private insurance policies.
Attention to detail and accuracy.
Ensuring all referral information is accurate and complete is crucial for avoiding delays.
Problem solving and critical thinking.
Identifying and resolving issues that may arise during the referral process, such as insurance denials or scheduling conflicts.
Providing excellent customer service to youth, families, and partners.
Ability to quickly build rapport.
Understanding and adhering to confidentiality and HIPAA regulations for protecting privacy.
Ability to work independently with minimal supervision.
Demonstrate commitment to accountability and a data driven culture.
Ability to recognize and problem solve to manage crisis situations with youth and families.
Resolve issues professionally within the workplace and community.
Demonstrate cultural competency by communicating and working effectively with those from diverse backgrounds.
Analyze information from screening and assessments to recommend direct or indirect service offered within the program.
Direct Care Training Requirements.
CPR/First Aid.
Trauma-Informed Care.
Possession of a valid Florida Driver’s License and car insurance is required.
Independent travel is required.
Complete training as assigned and according to training plan.

Responsibilities

Maintain an active network with community agencies for the purpose of identifying community resources, making referrals, and tracking progress made.
Review screening and assessment outcomes for the Community Assessment Tool (CAT) and recommend appropriate evidenced based delinquency interventions.
Ensure youth are connected and referred to the appropriate outside agency for mental health, substance abuse, and sex offender services if an outside service referral is needed.
Follow up monthly with the service provider to verify participation and engagement.
Serve as the liaison for communication to and from formal providers and will communicate this with the assigned Aftercare Navigator.
Ensure that client access to services is efficient and well managed.
Provide coaching, professional development, and skill building opportunities for staff regarding connection to appropriate resources for the youth’s individual needs.
Provide support and guidance to the Navigator working directly with youth in the home and community setting.
Provide oversight of mental health and substance abuse emergencies to assist the youth and family through a crisis until they are able to attend a formal appointment.
Assist the Aftercare Resource Navigator assign and deliver evidenced based interventions developmentally appropriate to the youth’s domains, skill level, and resources available in their immediate support network.
Establish relationships with formal systems of care within their circuit to include reviewing, updating, and reporting quarterly to ensure resources are accurate on the Department of Juvenile Justice website.
Responsible for all Evidenced Based Services Module Data Entry.
Responsible for checking community resources listed in Community Resource Guide every 90 days and updating as directed.
Point of contact for the circuit on DJJ website and will represent the program and Department professionally and with pride.
Provide guidance and approval of direct service recommendations for resources needed.
Facilitate evidenced based groups as needed.
Provide recommendations to address a minimum of 1 risk factor from CAT.
Ensure that client access to services is timely, efficient, and well managed.
Responsible for the coordination of referrals and networking with providers within the assigned circuit.
Actively pursue partnerships with agencies that provide services to post release youth and families.
Build partnerships and obtain memorandum of understanding with agencies providing services in the counties and circuits assigned.
When possible, build partnerships to help overcome barriers related to wait lists or delays in service initiation.
Provide guidance in coordinating referrals for Resource Navigators.
Track referrals from identification of need, resource mapping, submission of referral, follow up on referral status, schedule appointments, and inform Resource Navigators of all scheduled appointments and providers.
Provide overview of service referrals to navigators for YES Plan Goal development and updates on connection to services during transition meetings.
Assign activities, workbooks, curriculum, or Evidenced Based Services to fill service gaps.
Lead Community Resource Mapping activities specific to circuit and county resources.
Will be assigned a case load, when needed, during periods of staff vacancy or based on change in referral trends.