Resource Navigator

Hope Network Careers•Grand Rapids, MI

14h•Onsite

About The Position

Hope Network is seeking a compassionate Resource Navigator to join their team. This role involves supporting individuals in creating powerful comebacks through various services. The Resource Navigator will conduct eligibility screenings, maintain participant records, facilitate training sessions, provide guidance and advocacy, and monitor participant progress. This position will serve justice-involved adults and requires access to the Kent County Juvenile Detention Center.

Requirements

High school diploma or equivalent required
2+ years of experience in human services, workforce development, or a related field
Strong knowledge of employment practices, community resources, and social service systems
Proven ability in caseload management, data collection, report writing, and assisting clients with employment barriers
Valid driver’s license with an acceptable driving record per Hope Network policy

Nice To Haves

Bachelor’s degree in Human Services or a related field preferred
Experience supporting justice-involved or socioeconomically disadvantaged individuals preferred

Responsibilities

Conduct referral eligibility screenings, intakes, orientations, and required assessments.
Maintain accurate and timely participant records, including case notes, progress reports, and data entry.
Facilitate training classes and group sessions (e.g., Cognitive Self Change, employability skills, parent support, and community workshops).
Provide guidance, advocacy, and referrals to connect participants with community resources such as healthcare, housing, food, education, and employment opportunities.
Monitor participant progress throughout all phases of programming, from intake through successful employment.
Serve as a case manager/employment specialist for justice-involved adults in the Kent County Jail and/or Kent County Probation Office.
Obtain and maintain clearance to access the Kent County Juvenile Detention Center.