Resource Navigator

The Immigrant and Refugee Community Organization•Ontario, OR

4d•Onsite

About The Position

IRCO Eastern Oregon's adult programming currently consists of housing navigation and support services, Individual Development Account (IDA) savings programs, workforce development services, and tax assistance. Resource Navigators in this unit often serve across multiple programs. Additionally, new services might become available at any time and be included under a Resource Navigator’s set of program responsibilities. The Resource Navigator will work to provide high quality housing navigation, barrier removal and resource referral services to Oregon residents currently experiencing homelessness and housing instability. As needed, the Resource Navigator will provide other services such as provision of Individual Development Account (IDA) savings support, tax assistance, or workforce navigation services.

Requirements

Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying.
Is part of and/or has experience working with immigrant and refugee communities; brings some understanding of the cultural values and beliefs of those communities.
Possession of a valid driver’s license, proof of current auto insurance, and reliable access to an insured vehicle are required.
Must be able to operate a personal or agency-approved vehicle during work hours to travel within the service areas to meet with clients, attend community appointments, and fulfill program related duties.
High school diploma or GED
Requiring 1 -2 years of experience in case management, community outreach services, advocacy, social support, and assistance in housing navigation systems for groups and families; and experience working with the community being served
Bilingual required, in English and fluent Spanish (with the ability to communicate effectively, both orally and in writing) ability to translate written and verbal information into concepts that are understandable for community members
Must be able to maintain strict confidentiality and follow HIPAA policies and procedures.
Ability to lead people through complicated processes and systems with tact and understanding.
Ability to use multiple computer systems and databases proficiently.
Experience communicating with individuals from a wide range of racial, ethnic, cultural, and socioeconomic backgrounds.
Demonstrated ability to work effectively independently and as part of a team.
This is an in-person position for the Ontario office.
Proficient in Microsoft Office including Excel, Outlook, Word, PowerPoint, and Google Drive.

Nice To Haves

Ability to meet multiple, including conflicting, deadlines
Strong analytical and decision-making abilities for related job functions
Ability to deal with distressed and demanding clients in an effective manner
Ability to maintain a high level of confidentiality
Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
Ability to work flexible hours occasionally to meet the availability of clients

Responsibilities

Provides high quality housing navigation, barrier removal and resource referral services for participants currently experiencing homelessness and housing instability.
Supports housing seekers with housing search and application support, understanding tenant rights and responsibilities, communicating effectively with property owners/managers, and with provision of payments of rent/deposits/fees as funds allow.
As needed, connects clients with Individual Development Accounts (IDAs), savings accounts matched under an IRCO program allowing clients access to a community-aware approach to wealth building opportunities and training.
As needed, support clients in getting connected with Tax Assisters.
Conduct outreach, eligibility screening, intakes, and case management for multiple programs.
Provides other resource navigation/case management services as needed.
Complete intakes and maintain case files, required paperwork and reports on a timely and regular basis.
Provide linkage to other needed programs, providers, and services.
Assist with temporary housing assistance until permanent housing can be secured.
Assist at all levels of move-in to permanent housing; document readiness, housing authority applications and other paperwork, coordination of move-in and orient new tenants to their unit/building.
Assist with independent living skills, including clinical, social, personal hygiene, budgeting and money management, legal issues and transportation as needed.
Provide housing location services and educate participants on tenant rights and responsibilities.
Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities.
Ability to pass a national background check including fingerprints.
Track activities and outcomes as required by supervisor.
Perform data entry of the clients or community members by following HIPAA policy and keeping data confidential.
Prepare monthly reports with complete and consistent information to assist the supervisor to be able to submit the data in a timely manner and share the required data and information if needed.
Complete other duties assigned by supervisors.

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts