US - Resource Navigator
About The Position
Shriners Children’s is seeking a Resource Navigator, an administrative position responsible for assisting patients and families in navigating and accessing external resources, support systems, and information via telephone or in person. The Navigator provides clerical support, aids the team in problem-solving, and facilitates inpatient and outpatient care. This role proactively addresses potential or actual transportation and lodging needs identified by the interdisciplinary team. Additionally, the Resource Navigator identifies the need for and coordinates the assistance of bilingual interpreters and supports international patients by facilitating Visas, airline letters, and other necessary documentation.
Requirements
- High School diploma
- Bilingual English/Spanish
Nice To Haves
- Experience in a customer support or administrative role
- Medical Terminology experience
Responsibilities
- Assists patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support, and information.
- Works with the team to ensure documentation of assessments, interventions, plans, and education in the patient's Electronic Medical Record.
- Participates as part of a multidisciplinary team to plan future episodes of care for patients.
- Identifies need for and coordinates assistance of outside interpreters.
- Assists the Care Management team, family, and patients to optimize utilization of insurance benefits.
- Supports the coordination of durable medical equipment.
- Coordinates the needs of international patients visits/treatment by facilitating Visas, airline letters, and supporting documentation.
Benefits
- Named as the 2025 best mid-sized employer by Forbes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
