Resource Manager

Infinite Global•New York, NY

3d•Hybrid

About The Position

Infinite Global is seeking a Resource Manager to establish structure, visibility, and discipline in talent planning, allocation, and optimization across client work, projects, pitches, and internal priorities. This role is crucial for ensuring the right people are matched with the right work at the right time, balancing capacity, capability, availability, development needs, and commercial considerations. Reporting to the Chief Operating Officer, the Resource Manager will act as a central point of coordination between client teams, project leads, operations, finance, and HR. The role involves providing clear visibility of workload and future demand, identifying potential issues early, and supporting informed decision-making regarding staffing, hiring, utilization, and workload distribution. The ideal candidate will be a highly organized, commercially aware, and collaborative operations professional with experience in resource management, project management, traffic management, or workforce planning, preferably within an agency, consultancy, professional services, or a fast-paced client-service environment. Comfort in working with senior stakeholders, managing competing priorities, and using data to support practical, balanced, and commercially sound recommendations is essential.

Requirements

Bachelor's degree or equivalent work experience.
Experience in resource management, operations, project management, traffic management, or workforce planning, ideally within an agency, consultancy, professional services, or fast-paced client-service environment.
Strong understanding of utilization, capacity planning, project resourcing, and the commercial drivers of a people-based business.
Confident working with senior stakeholders and managing competing priorities across multiple teams.
Highly organized, detail-oriented, and comfortable managing changing requirements at pace.
Strong analytical capability, with experience producing reports, interpreting data, and making practical recommendations.
Advanced Excel skills and confidence using resource management, project management, or workflow tools.
Excellent communication, negotiation, and problem-solving skills.
Commercial awareness and understanding of the impact of resourcing decisions on profitability, utilization, and delivery quality.
Sound judgment and prioritization skills, with the ability to balance competing needs and make practical recommendations under pressure.
Strong relationship-management skills, with the ability to build trust across teams and handle sensitive allocation conversations with diplomacy.
Operational discipline, including maintaining accurate data, clear processes, and consistent reporting.
Proactive approach to anticipating resourcing challenges and addressing issues before they affect delivery.
Adaptability and composure when priorities shift or urgent requests arise.

Responsibilities

Manage the day-to-day allocation of staff across client accounts, projects, pitches, and internal workstreams.
Match people to work based on skills, experience, availability, development needs, client requirements, and budget considerations.
Maintain a clear view of current and upcoming demand, identifying where additional capacity, reallocation, or prioritization is required.
Support project and account leads in planning resourcing requirements for new work, scope changes, and urgent requests.
Coordinate freelance, temporary, or project-based support where required.
Develop and maintain accurate capacity plans, utilization reports, and forward-looking resource forecasts.
Identify over-utilization, under-utilization, skills gaps, and potential delivery risks early, escalating recommendations as appropriate.
Work with finance and operations to understand the commercial impact of resource decisions, including profitability, freelance spend, and staffing costs.
Provide regular reporting to leadership on utilization, availability, demand trends, and resourcing risks.
Build strong working relationships with senior leadership, team leads, account leads, project managers, HR, and finance.
Facilitate regular resourcing meetings to review priorities, resolve conflicts, and agree allocation decisions.
Act as a neutral and objective partner when balancing competing demands across teams and clients.
Communicate resourcing decisions clearly, diplomatically, and with appropriate commercial and operational rationale.
Own and maintain resource management tools, trackers, and processes, ensuring data is accurate, current, and useful.
Improve visibility of skills, availability, workload, and project demand across the business.
Recommend improvements to resourcing processes, meeting rhythms, reporting, and governance.
Participate in initiatives that further Infinite’s vision and values among both internal and external audiences.
Commit to continuous learning and improvement of professional skills.
Demonstrate behaviors consistent with Infinite’s values (integrity, agility, compassion, and courage).

Benefits

High-visibility role reporting directly to the Chief Operating Officer, with genuine influence over how the agency plans and deploys its people.
Friendly and highly collaborative working environment where your voice will be heard and your ideas will count.
Opportunity to work with leading law firms and professional services firms on a global scale within an international network.
Focus on growth and professional development: twice annual professional planning sessions, regular access to leadership and mentorship opportunities.
Hybrid work schedule; two days in the office with three optional work-from-home days per week.
$175 one-time stipend for your at-home work set-up.
$50 monthly stipend for your smartphone contract and a stipend to upgrade your device every three years.
Competitive salary and customizable benefits package.
100% company paid health, dental and vision insurance coverage.
401k with competitive company match.
Monthly benefit stipend that can be used for health and wellness, transportation, student loan repayment, or charitable contributions.
Employee Assistance Program.
Free annual membership to the Calm app.
Ample time off: 15 vacation days, 10 annual company holidays, nine days paid sick leave, one personal day, and an “on call” period between Christmas and New Year’s.
Unlimited paid time off to volunteer.
100% matching of charitable contributions up to $1,000 per year.
Thorough onboarding and training process that extends throughout your tenure with the company.